Microsoft Dynamics CRM Sessions
Microsoft Dynamics CRM provides fast, flexible, and familiar business software that gives organization the tools they need to drive sales execution and sales effectiveness, improve marketing efficiencies and productivity, transform customer service with a 360-degree view of their clients, and track any data that is relevant to their organization. The 2011 Summit provides sessions dedicated to Microsoft Dynamics CRM for attendees to learn more about CRM and how to get the most of out of CRM.
To the Cloud: Microsoft Dynamics CRM Online - 9:00 a.m. - 10:00 a.m. Belfast Room
Software vendors have been touting the benefits of cloud-based solutions for a few years now, but in many cases software in the cloud had limitations that software on premise did not. With Microsoft Dynamics CRM 2011, Microsoft has released a product that can be used in the cloud with all of the same functionality as you get on premise, giving you the benefits of a SaaS solution with the power of an in-house solution. Attend this session to learn about considerations in deciding which deployment is best for your organization and decide if the Cloud is for you!
Microsoft Dynamics CRM 2011: What’s New - 11:00 a.m. - 12:00 p.m. Belfast Room
CRM 2011 is here! We will look at many of the new features of the latest version of Microsoft Dynamics CRM including improvements to the end user experience through personalization and collaboration and the power user experience through security and administration features. We’ll also introduce you to the basic customization, extension and auditing capabilities that CRM 2011 has to offer. Join us and see what CRM 2011 can do for your businesses productivity!
Upgrading to Microsoft Dynamics CRM 2011 - 1:00 p.m. - 2:00 p.m. Belfast Room
It’s never too early to start planning for an upgrade. In this session we’ll discuss what the upgrade process looks like - from planning, preparation, and all the way to applying new functionality. We’ll also look at things that you can start doing now to prepare your environment for an upgrade. Some upgrade considerations we’ll address in this session include configuration options, different editions of Microsoft Dynamics CRM 2011, hardware, software, and licensing requirements and installation components.
Ask a Microsoft Dynamics CRM Consultant - 2:15 p.m. - 3:15 p.m. Belfast Room
This open forum session provides attendees the opportunity to ask any Microsoft Dynamics CRM-related question and have it answer by the OTT, Inc. CRM Consulting Team, or even another knowledgeable attendee. This session provides a great opportunity to not only have your Microsoft Dynamics CRM questions answered, but you might also learn how other organizations are using Microsoft Dynamics CRM that could be beneficial to your organization.
Microsoft Dynamics CRM for Project Management - 3:30 p.m. - 4:30 p.m. Belfast Room
One of the best features of Microsoft Dynamics CRM 2011 is its ability to fulfill functions that were not designed out of the box, a concept known in the community as xRM. This session will cover one potential xRM solution: extending CRM to assist with project management. We will discuss which areas of project management CRM is well adapted to help with, where SharePoint might enhance some of these functions, and look at a real-life example of CRM used to manage projects.